Get the most out of your time with us.

Practical considerations to help you plan your visit to The Spa at West End.
The perfect retreat is ready and waiting. Our team has lovingly crafted a variety of exquisite packages perfect for you and your loved one, your friends, or just yourself.
Frequently Asked Questions

Do your therapists and technicians accept gratuities?

At your discretion, gratuities are graciously accepted at time of checkout at the Concierge Desk. A general guideline is 15-20%.

What is your privacy policy?

Your privacy will always be respected. You will be fully draped or covered during all treatments. You may wish to bring your bathing suit for hydrotherapy or body services or use disposable undergarments provided by The Spa.

Is your facility co-ed?

We have designed our Spa to comfortably accommodate both men and women. We have separate locker rooms, steam rooms and shower facilities. We will protect your privacy.

Where should I park?

There is ample 2-hour street parking on South Main and side streets. Having a longer package? There are parking lots located at 2nd Presbyterian Church (Corner of Rhett & River) and University St (Behind Monkey's). Parking is $3 till 5pm and after 5pm for $5. Please contact our concierge with any questions in regards to parking.

What should I bring with me to the Spa?

If you have a gift certificate, bring that with you. Once you arrive at The Spa, we will change you into a comfortable robe and slippers. You will be given a locker and key to store your belongings during your treatments. For safekeeping, we recommend you leave any valuable jewelry at home. We cannot take responsibility for lost items.

Can I return my gift certificate?

Gift certificates are non-refundable; however, they are physically transferable and may be used towards merchandise or services.

What if I have lost my gift certificate?

It is necessary to keep up with this valuable property as they are considered the same as cash. Expiration dates also apply to lost gift cards.

Are reservations necessary?

We highly recommend making reservations in advance, however, feel free to call on short notice, as we may have an opening or cancellation. A credit card will be necessary to hold your reservation. Our Concierge team will provide a complimentary call reminder for your appointment. We also recommend that you book future appointments at checkout to ensure your choice of date and time.

Do you allow children in the Spa?

Children are welcome as long as they are scheduled for services. If not, we ask that you respect the other guests’ peace and quiet by leaving your children at home; not to mention, it allows you time for yourself to enjoy your services.

When am I expected to arrive?

Please arrive a minimum of 15 minutes prior to your first service appointment to allow yourself time to check-in, change into your robe and slippers, and enjoy a relaxing beverage in our Spa Lounge or indulge in our complimentary steam rooms which enhance all spa services.

How do you accommodate late arrivals?

We encourage clients to notify us if they are running behind. We will do our best to accommodate your entire service, however some late arrivals may only receive remaining service time due to other previously scheduled clients.

What services should I avoid if I’m pregnant?

During the entire pregnancy, you need to avoid the Steam Room and all Body Wraps. For the first trimester, you should avoid Massage Therapy.

What is your cancellation policy?

At times it is necessary to cancel or change an appointment. Please notify us 24 - 48 hours in advance so we may have enough time to fill the slot with another guest. “No shows” and late cancellations (less that 24 hours) will be charged 100% of the service fees as our therapists must still be compensated for their time. Time is the core of our business, so mutual respect is asked to keep the value of our services and your time proportionate.

What considerations should I be aware of?

Please silence all cell phones and pagers. Use of such devices are prohibited on entire second floor. To ensure the ultimate experience for yourself and other guests, please refrain from bringing children. A quite environment is necessary in providing a true Spa experience for our guests. Smoking is not permitted.

What is your pricing policy?

Prices are subject to change. All refunds must be done within 10 days of purchase for Store Credit Only. Original receipt is required.

What methods of payment do you accept?

Cash, Checks, Visa, MasterCard, American Express and Discover

Do you offer catering?

We love to cater to your every need. Whether you’re in a hurry or just taking your time, we’ll be glad to work out the details. Lunch is available for $17 per person. Group event catering available upon request. Menu is Spa Cuisine.